Helpline volunteer

Our Helpline Volunteers provide a listening and support service to survivors of rape and sexual abuse who call our helpline.

What are we looking for?

Are you:

  • A good listener?
  • Non-judgemental?
  • Caring?
  • A clear speaker?
  • Reliable?
  • Committed?

If so, you could join our team, as a Helpline Volunteer. No previous experience or qualifications are necessary.

Role description

What does the role involve?

This role is based at our head office in Guildford town centre.
All volunteers must be able to:

  • Volunteer for one shift every two weeks, with each shift lasting 2.5 hours (7.15pm to 9.45pm)
  • Attend a bi-monthly group clinical supervision evening from 7pm to 9pm
  • The alternative months are 1:1 phone conversation with the supervisor
  • Commit to volunteering for at least 18 months, given the significant amount of training involved.

Please note this volunteer opportunity is not suitable for University of Surrey students who are only available in term time.

If you are interested in this role, then there is the opportunity to come and meet the helpline trainers and find out a little more about the helpline on Tuesday 10th March 7-8 pm and Thursday 12th March 10-11am at our offices in Guildford. If you would like to attend one of these sessions, please email

We are holding our next training programme in Guildford on the following dates: (please note that you must be able to attend all of the sessions to pass the programme):

26 April (Sunday) 9:45 – 16:00

4th May (Monday) 18.45 – 21:00

18th May (Monday) 18.45 – 21:00

7th June (Sunday 9:45 – 16:00

What can we offer?

We give all our Helpline Volunteers extensive training to prepare them for the role. Once your training is completed, you will be supported by regular supervision, including a monthly group session, and ongoing training.

Apply for this role

If this sounds like the right opportunity for you, and you can commit to the requirements of the role, we would love to hear from you.

Please complete the application form  and email it to If you have any queries please call the office on 01483 568000.