Helpline volunteer

We’re not actively recruiting for helpline volunteers at this time. We will update this page when we start another round of recruitment. 

Our helpline volunteers provide a listening and support service to survivors of rape and sexual abuse who call our helpline. 

The role is currently done remotely from home due to COVID-19. For this reason, you must have a safe, secure, and undisturbed space where you can take calls and not be overheard. In the future the helpline aims to return to operate from our office in Guildford, so volunteers will need to be able to eventually travel to the office for their shifts.

What are we looking for?

Please note this post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010 

Are you:

  • A good listener?
  • Non-judgemental?
  • Caring?
  • A clear speaker?
  • Reliable?
  • Committed?

If so, you could join our team as a helpline volunteer. No previous experience or qualifications are necessary.

Role Description

What does the role involve?

This role is currently based remotely from the volunteer’s home. All volunteers will need a private space to be able to take calls confidentially. No specialised equipment is needed. 

All volunteers must be able to:

  • Volunteer for one shift every two weeks, with each shift lasting 2.5 hours (7.15pm to 9.45pm)
  • Attend a bi-monthly group clinical supervision evening from 7pm to 9pm
  • The alternate months are 1:1 phone conversation with the supervisor
  • Commit to volunteering for at least 18 months, given the significant amount of training involved.

Please note that unfortunately,  this volunteer opportunity is not suitable for University students who are only available in term time.

What can we offer?

We give all our helpline volunteers extensive training to prepare them for the role. Once your training is completed, you will be supported by regular supervision, including a monthly group session, and ongoing training.