Helpline volunteer

Our Helpline Volunteers provide a listening and support service to survivors of rape and sexual abuse who call our helpline. 

The role is currently done remotely from home due to COVID-19. You must have a safe, secure, and undisturbed space where you can take calls and not be overheard. In the future the helpline aims to return to operate from the office in Guildford, so volunteers will need to be able to travel to the office eventually for their shifts (there is no date planned for this at present, so it would be unlikely to happen in the current year)

What are we looking for?

Are you:

  • A good listener?
  • Non-judgemental?
  • Caring?
  • A clear speaker?
  • Reliable?
  • Committed?

If so, you could join our team, as a Helpline Volunteer. No previous experience or qualifications are necessary.

Role Description

What does the role involve?

This role is currently based remotely from the volunteer’s home. All volunteers will need a private space to be able to take calls confidentially. No specialised equipment is needed. 

All volunteers must be able to:

  • Volunteer for one shift every two weeks, with each shift lasting 2.5 hours (7.15pm to 9.45pm)
  • Attend a bi-monthly group clinical supervision evening from 7pm to 9pm
  • The alternate months are 1:1 phone conversation with the supervisor
  • Commit to volunteering for at least 18 months, given the significant amount of training involved.

Please note that unfortunately,  this volunteer opportunity is not suitable for University  students who are only available in term time.

What can we offer?

We give all our Helpline Volunteers extensive training to prepare them for the role. Once your training is completed, you will be supported by regular supervision, including a monthly group session, and ongoing training.

Apply for this role

Dates for a new training programme are not yet confirmed. However, we are still taking applications in readiness of a start date.

If this sounds like the right opportunity for you, and you can commit to the requirements of the role, we would love to hear from you.

Please complete the application form  and email it to If you have any queries please call the office on 01483 568000.